Refund Policy

**Effective date: September 15, 2026**

My CE Space wants you to understand the refund rules before purchasing a course. This policy applies to continuing education courses purchased directly from My CE Space.

Before You Start the Course

If you purchased a course but have not accessed or started any course content, you may request a refund by contacting support@mycespace.com.

We will review the account's access and progress records before approving the request. A request is not automatically approved merely because it was submitted.

After Course Access Begins

Once you access or begin course content, a refund may be limited or denied because the course is a digital educational service and access has already been provided.

My CE Space may allow you to begin designated course content before payment. This free early access does not create a refund entitlement because no course payment has yet been collected. Payment is required later to unlock the remaining required content and final completion step.

After Course Completion

Refunds are generally not available after you have:

- completed all required course steps;
- received or become eligible to receive a course-completion certificate; or
- had your course completion prepared for or submitted to TDLR.

This limitation helps protect the integrity of continuing education records and certificates.

Duplicate or Incorrect Purchases

Contact us promptly if you believe you were charged more than once, purchased the wrong course, or experienced a billing error. We will review the transaction and course-access records and provide an appropriate correction, refund, or course transfer when warranted.

Do not complete a course you purchased by mistake while your request is being reviewed, because continued access or completion may affect the available resolution.

Provider Cancellations and Access Problems

If My CE Space cancels a course or cannot provide access because of an issue within our control, we may offer one or more of the following, depending on the circumstances:

- restored or extended course access;
- transfer to an appropriate available course;
- rescheduled access;
- technical assistance;
- a full or partial refund; or
- another reasonable resolution.

Internet interruptions, device problems, power outages, severe weather, and other circumstances outside our control do not automatically qualify for a refund. Please contact us. We will review the circumstances and make reasonable efforts to help you complete the course within the permitted access period.

How to Request a Refund

Email support@mycespace.com and include:

- the purchaser's full name;
- the email address associated with the account;
- the course title;
- the purchase date; and
- a brief explanation of the request.

We may request additional information reasonably necessary to locate the transaction, confirm identity, and review course access and progress.

Approved refunds will be returned to the original payment method when reasonably possible. The time required for a credit to appear depends on the financial institution. My CE Space does not control external processing times.

Nonwaivable Rights

Nothing in this policy limits any refund, cancellation, or consumer right that cannot legally be waived. My CE Space may approve an exception when required by law or when we determine that exceptional circumstances justify another resolution.

Contact Us

**My CE Space, LLC**  
24 Greenway Plaza, Suite 1800  
Houston, Texas 77046  
United States

**Email:** support@mycespace.com  
**Toll-Free:** (888) 867-3690  
**Local:** (713) 766-9317  
**Website:** https://mycespace.com


Contact Us

Have a question?

Need help choosing the right CE course, understanding reporting, or accessing your account? Send us a message and we’ll point you in the right direction.
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  P.O. Box 25338, Houston, TX 77265
  Info@mycespace.com
  Toll Free (888) 867-3690
  Local (713) 766-9317
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